Title IX Training

Student Title IX trainings are provided by Vector Solutions. They are managed separately from HR Title IX trainings for employees. Students can access trainings at https://redlandsstudents-ca.vectorlmsedu.com

Vector support (https://support.vectortrainingeducation.com/s/contactsupport) should be able to field most technical issues with some exceptions.

Common issues

Student does not know where to take training
- Training link and login information are sent to student's outlook. Have them search for emails by @safecolleges.com
Student claims they haven't received training email
- Have them search inbox for emails by @safecolleges.com
- They can email Vector support to confirm the student has been assigned the training and resend emails.
  - AIS support can do this too, but Vector response may be faster.
- If student could not be helped by Vector, AIS support should be able to resolve the issue.
Student has technical issues navigating training
- Vector support can assist. Common Resnet advice (e.g. clearing cache, trying a different browser) can be given as well.

Issues that should be forwarded to ais@redlands.edu

Student completed the training and has proof (screenshot of the completion message), but the checklist item has not been cleared.
- There may be a bug on the vendor side.
  - AIS can manually receive the TITLEIX comm code and forward the student to the vendor so they can troubleshoot.
    - Preferred
  - AIS can manually mark the training as complete on the vendor admin console, so it will be picked up by automation.
- The Title IX checklist automation clears students every 5 minutes, so AIS may need to verify the automation is running correctly.
Student has not been assigned training
- All active students should have the training assigned, however students coming back from LOA or similar situations will have not have the training assigned.
- AIS can manually assign the training

Issues that should be forward to registrar@redlands.edu

Student has registration hold after completed training
- Registrar is manually clearing these right now, so there will be a delay.